Level Up MSP is a leading Bay Area provider of small business IT support. Our proprietary processes for onboarding, maintenance, and strategic vision enable our clients to grow their business while effectively managing and protecting their computer, network, and data.

We’re growing fast too, and now we’re looking for an experienced Senior Desktop Support Associate to join our amazing team.

  • Location: 1630 Oakland Rd, STE A105

  • Job Title: Senior Desktop Support Associate

  • Compensation: $25-$30 Hourly Plus Bonus

  • Hours: Full Time

Job Description

In this important service role, reporting directly to our IT Manager, you’ll provide and support many of our critical services including:

  • Configure and deliver PCs and Macs to client locations
  • Configure and deliver firewalls, network attached storage, switches, VoIP phones and other misc. network devices to client locations
  • Setup new hires at client locations
  • Configure and prep servers to be handed off to senior engineers for client specific configurations
  • Boots on the ground for break/fix work to assist helpdesk, as needed
  • Ethernet cable terminations and ability to use cable testing tools
  • Following company standard operating procures when performing tasks and update when appropriate
  • Ability to prioritize their day accordingly and balance between tasks
  • Must be able to manage the ticket queue and take ownership
  • Perform other appropriate duties and responsibilities as assigned by the IT Manager
  • Adopt continuous learning and improvement processes in all aspects of the position
Experience and Qualifications
  • Minimum of 5 years-experience with desktop support, networking, and servers
  • Valid drivers license and ability to get to and from work reliably
  • Strong problem-solving and self-learning skills
  • Ability to work well within team environments or independently with minimal supervision
  • Strong prioritizing, task management, and multi-tasking skills
  • Ability to take, interpret, and follow detailed instructions
  • A commitment towards undertaking duties efficiently with strong attention to detail
  • Awareness of and ability to work in accordance with company policies and procedures
  • Highest standards of honesty and personal integrity with the ability to work with and protect confidential and sensitive information
Benchmarks and KPIs (how you’ll be evaluated on the job)
  • Log a minimum of 30 billable service hours per week
  • Earn client and staff satisfaction on a regular and ongoing basis
  • Satisfactorily achieve ongoing targets, goals, and objectives as set by the IT Service Manager
  • Adhere to the company’s high standards of completing tasks in a timely manner, accurately, and efficiently
  • Demonstrate ability to follow detailed instructions with a high degree of accuracy
  • Competitive salary
  • Quarterly with bonus system
  • Medical, dental, and vision care insurance coverage
  • 10 paid holidays with 5 days of vacation in first year. 10 days of vacation after first year
  • Paid on-the-job training provided to grow your IT knowledge and skillset

We’re looking to fill this position with a qualified candidate ASAP.  If you have the skills and the experience, with a desire to work for a growing company in an exciting industry, please apply now using the form below.  All applications will be acknowledged with suitable candidates asked to interview.

Apply Now
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