About the position
Senior Desktop Support Associate
LevelUp MSP is a leading Bay Area provider of small business IT support. Our proprietary processes for onboarding, maintenance, and strategic vision enable our clients to grow their business while effectively managing and protecting their computer, network, and data.
We’re growing fast too, and now we’re looking for an experienced Senior Desktop Support Associate to join our amazing team.
- Location: 1630 Oakland Rd, STE A105
- Job Title: Senior Desktop Support Associate
- Compensation: $25-$35 Hourly Plus Bonus
- Hours: Full Time
Job Description
In this important service role, reporting directly to our IT Manager, you’ll provide and support many of our services including:
- Configure desktops and laptops: You will be installing/configuring Windows, line of business applications, email, printers, etc. Once ready, you will coordinate with the end user and deliver/setup equipment. You will be expected to know how to do this with minimal guidance.
- Configure networking equipment: We often deploy SonicWALL firewalls, QNAP NAS and Cisco Small Business switches. You will be responsible for the configuring them following our setup documentation and delivering them onsite, usually after hours (evening or weekend). You will be expected to know how to do this with minimal guidance, after necessary training.
- Configure Dell servers: You will be expected to unbox, configure the BIOS, install Windows Server, and configure server roles (AD, DNS, DHCP, Hyper-V, RDS), following our setup documentation. Assistance and guidance will be provided by senior engineers. You will be expected to know how to do this with minimal guidance, after necessary training.
- Onboard new hires for our clients: This consists of creating new users, configuring workstations to specifications, and possibly training the user as needed. You will be expected to do a complete onboarding which means the customers shouldn’t need to contact help desk for any assistance.
- Traveling to client location to assist our help desk team, as needed.
- Perform other appropriate duties and responsibilities as assigned by the IT Manager.
Company Culture
- Company core values: Exceed Expectations, Reliable, Empowered, Accountable, Teamwork
- LevelUp MSP is currently a team of five. We are looking to add a sixth.
- You will have the opportunity to experience many different aspects of IT.
- We offer excellent opportunities for growth and a great career path.
- We often provide company lunches on Fridays.
- We work hard because we enjoy what we do and the people we help.
- We have quarterly company events to celebrate our hard work.
- We offer very flexible schedules to adapt to our individual needs when they arise.
- We HATE micro-managing.
Experience and Requirements
- Minimum of 5 years of installing Windows and basic end user support.
- Available to work in the evenings and/or weekends, as required. It is estimated to be about 10-20% of the time.
- Understanding of what IPCONFIG does and how/when to use it.
- Understanding of basic subnetting and how to connect to equipment that is not on the same network.
- Ability to take, interpret, and follow detailed instructions.
- A commitment towards undertaking duties efficiently with strong attention to detail
- Strong prioritizing, task management, and multi-tasking skills
- Strong problem-solving and self-learning skills
- Valid driver’s license and ability to get to and from work reliably.
Benchmarks and KPIs
- Log a minimum of 30 billable service hours per week.
- Earn client and staff satisfaction on a regular and ongoing basis.
- Satisfactorily achieve ongoing targets, goals, and objectives as set by the IT Service Manager.
- Adhere to the company’s high standards of completing tasks in a timely manner, accurately, and efficiently.
- Demonstrate ability to follow detailed instructions with a high degree of accuracy.
Company Culture
- Company core values: Exceed Expectations, Reliable, Empowered, Accountable, Teamwork
- LevelUp MSP is currently a team of five. We are looking to add a sixth.
- You will have the opportunity to experience many different aspects of IT.
- We offer excellent opportunities for growth and a great career path.
- We provide company lunches every Friday.
- We work hard because we enjoy what we do and the people we help.
- We have quarterly company events to celebrate our hard work.
- We offer very flexible schedules to adapt to our individual needs when they arise.
- We HATE micro-managing.
Benefits
- Competitive salary.
- Quarterly with bonus system.
- Medical, dental, and vision care insurance coverage.
- 10 paid holidays with 5 days of vacation in first year. 10 days of vacation after first year.
- Paid on-the-job training provided to grow your IT knowledge and skillset.
We’re looking to fill this position with a qualified candidate ASAP. If you have the skills and the experience, with a desire to work for a growing company in an exciting industry, please apply now using the form below. All applications will be acknowledged with suitable candidates asked to interview.