info@levelupmsp.com
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408-320-0450
Level Up

About Us

Who We Are

We’re a Silicon Valley IT solutions firm serving the needs of rapidly growing companies. We’re a team of system engineers, field technicians, project managers, and virtual chief information officers with over 60 years of combined experience in IT system design, installation, and support. While we pride ourselves on being jacks-of-all trades, we have the specialized resources and knowledge to solve the most complex and deep technical challenges.

Our office is located in San Jose, CA, in the heart of Silicon Valley. With clients in San Jose, Milpitas, Fremont, Cupertino, Sunnyvale, Morgan Hill, Pleasanton, Hayward, Santa Clara, Campbell, Los Gatos, Mountain View, Redwood City, San Mateo, Burlingame, Millbrae, San Francisco, and Sacramento, we cover the entire Bay Area. Consistent with our service philosophy and personal touch, we exclusively seek clients who allow us to physically come on site to provide the level of service that we advocate. Accordingly, we typically confine our services to clients within a 100-mile radius of our San Jose office.

We embrace a strong business culture based on outstanding service, practical solutions, superior value, and dedication to making our customers happy and worry free. If that’s the kind of knowledgeable, personalized team that you’d love to have on your side, then give us a call (408-320-0450) or email (info@levelupmsp.com) today and let’s get started!

 

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Why choose us?

Our value proposition comes down to two words: “We care.” We care about your success and relieving your worries and concerns when it comes to your computers and networks. Furthermore:

  • We have the processes in place to make sure that your IT infrastructure is constantly being reviewed and maintained with evolving technologies and tools. And our processes work, with a proven track record of success.
  • We oversee all aspects of IT for you so you don’t have worry about a thing.
  • We can liaison with your vendors because we have the technical expertise to ask them the right questions and extract the right answers.
  • We do whatever’s necessary to ensure your complete and on going satisfaction, because we care.
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Solutions & Services

Level Up Complete Care package

Our entry-level package is a managed IT service with a difference. Most IT vendors only provide reactive services, in the form of Centralized Services and Helpdesk. Level Up’s clients have access to all of the following:

help desk

24/7 remote and onsite enduser support that’s just one phone call or email away

technology alignment

Regular infrastructure audits to make sure your technology is aligned with your goals

Centralized Services

Enterprise tools to monitor and maintain your entire network and devices

Virtual CIO

Strategic guidance with specific key recommendations and initiatives

Data Backup and Recovery

Scheduled backup verifications to ensure all your data is protected and healthy

Vendor Liaison

We work with 3rd party vendors on your behalf, enabling you to focus on other important tasks

Cybersecurity

Utilizing specialized services, we are able to keep our clients protected from those who compromise their data

Email Security Solutions

We implement email encryption and layer multiple security solutions, reducing spam and phishing emails

Professional services

Benefit from custom designed projects that put the right solutions in place, when and where you need them.

Google Workspace & Microsoft 365 Migrations

Switch to an enterprise business solution that will elevate your business to the next level

HIPAA and SOC 2 Compliance

Our experts help you establish the necessary processes and requirements to keep you fully compliant, avoiding penalties

VoIP Solutions

Try our simple and secure solution for unified communications and collaboration across your business

Who have we helped?

Our Clientele includes:

  • Dental Offices
  • Real Estate Offices
  • Financial Offices
  • Manufacturers
  • Machine Shops
  • Staffing Agencies
  • Law Offices
  • Veterinary Hospitals
  • Wholesalers
  • CPAs
  • Non-Profit Organizations
  • Publishing
  • Construction Offices
  • And many other industries

We have enjoyed great success in these markets due to our excellent customer service, attentiveness, and quality IT consulting.

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Meet the Team

Your Trusted IT Professionals

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Jimmy

President

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Alfonso

IT Manager

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Mike

Systems Engineer

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Yury

Technology Alignment Manager

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Ben Simpson

Help Desk Associate

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Vickie

Office Manager

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JR

Help Desk Associate

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Kavi

Desk Support Associate

testimonials

Why clients are choosing us!

Simple! Our proprietary processes for onboarding, maintenance, and strategic vision provides everything you need for a successful IT Infrastructure. Our Level Up Approach ensures a unique IT strategy for your organization based on a comprehensive picture of your business operations.

“Your team is friendly, responsive, technically skilled and very reliable. The bottom line is that we worry less about IT issues than ever before with less downtime to our system.”

– Robert S.

“My company has nothing but great things to say about Level Up! When we started, we were shocked at the level of knowledge Jimmy and his team has. Since starting, we can tell how much more efficient all our equipment is working. There communication is above and beyond. They respond to your calls and emails very quickly, which is important when systems can crash. Doesn’t matter how big or small a problem can be, they will fix it! Level Up gives my company a piece of mind that everything is secure and under control. Using Level Up as our IT company is one of the best decisions we made.”

– Tayler B.

“I have been working with LevelUp MSP since the first day of our operation. We were constructing a brand new dental office and Jimmy designed and implemented all the computer and IT needs of the office. He is a true professional that was on time, on budget and responsive to our changing needs as the office was growing over time. I recommend working with Jimmy and his team to all my colleagues. “

– Ali Z.

“Since we joined LevelUp MSP’s ongoing support client base, I can tell you that I sleep a lot better at night. Before Level Up, our IT ran in a reactive mode characterized by costly downtime and expensive repairs. Jimmy’s program has put us in a proactive mode that finds and fixes potential problems before they can impact our business.
And that’s where we want to be! Their response time is great and we normally get a call shortly after we submit a support ticket. I truly believe that Jimmy Tran and team are doing right by us and I trust their direction. I would not hesitate to recommend LevelUp MSP to any other business.”

– Matthew S.

“They are professional, responsive, and attentive to our unique needs. In recent years, I have also counted on them to identify my future IT needs before these needs are even apparent to my team.”

– Ryan S.

“Working with Jimmy and the team at Level Up has been an absolute lifesaver! In the past, we’ve worked with other IT companies and their response time could be hours, even days. Level Up responds immediately, even on weekends and after hours.”

– Jeannine L.

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Contact Us Now

Got a question? Want to schedule a consultation?

Use the form to contact our team, and we’ll get back to you right away.
If you need to speak to someone immediately, please call us at (408) 320-0450.

LevelUp MSP

1630 Oakland Rd., Suite A105 San Jose, CA 95131

Office: 408-320-0450

Hours: Monday – Friday 7AM to 6PM